Virtual avatars, for a real interaction.

VIR – Virtual Interactive Representative is the innovative product of Mexedia ON: Customized virtual avatars for companies and organizations.

So many questions, a new answer.

How many questions and requests do you receive each day from your customers? From today, you can provide them with all the assistance they need, quickly and effectively, without having to use specially dedicated resources.
Our VIRs are able to answer customers' questions, provide information about products and services, solve technical problems, and more.

The main categories of application of these technologies are as follows:

  • Customer support
  • Sales force automation
  • E-commerce
  • IT support
  • Business operations (self-service HR etc.)
  • Reception and much more

Evolution of interaction:
from Bots to VIR.

Much more than a bot, VIR offers high-performance solutions to the most diverse needs, allowing optimal interaction with the user in the spirit of omnichannel.

Communication

Communication

BOT/IVR

  • Predetermined flows
  • Closed answers

Communication

Communication

Virtual assistant

  • Predetermined flows
  • Open responses
  • Specific channel

Communication & Operations

Communication & Operations

VIR

  • Open and modular flows
  • Open responses
  • The omnichannel approach
  • Business automation

Communication

Communication

BOT/IVR

  • Predetermined flows
  • Closed answers

Communication

Communication

Virtual assistant

  • Predetermined flows
  • Open responses
  • Specific channel

Communication & Operations

Communication & Operations

VIR

  • Open and modular flows
  • Open responses
  • The omnichannel approach
  • Business automation

Like a person. More than a person.

Our VIRs:

Are user-oriented

Are user-oriented

Understand complex requests

Understand complex requests

Give complex answers

Give complex answers

Use natural language

Use natural language

Can solve tasks

Can solve tasks

Uses neural networks to learn

Uses neural networks to learn

Are user-oriented

Are user-oriented

Understand complex requests

Understand complex requests

Give complex answers

Give complex answers

Use natural language

Use natural language

Can solve tasks

Can solve tasks

Uses neural networks to learn

Uses neural networks to learn

Is it possible for an avatar to have their own physical form? Of course it is!

VIR can manifest itself in different forms and modes, depending on the needs of the user and the context. It can be voice-only, chat-only or have its own virtual physical form.
A VIR with its own physical form can be represented by an animated avatar that interacts with the user in a 3D virtual environment. In this case, it will provide both voice-based and written responses, using gestures and body movements.

Customizable and ready to use.

VIR Builder is a wizard, activated on request, of the Mexedia ON platform, which allows you to create avatars that can be customized in terms of their voice and appearance.
With VIR Builder you can choose from a variety of options, the voice that most represents you and customize the Avatar in appearance and behavior, so as to offer your customers a unique experience.

Your VIR, tailor made.

Our VIRs are customizable in every aspect, from the physical manifestation to the background against which they act.

Animation

The animation library allows you to associate a set of predefined animations, such as speaking, greeting or showing videos.

Appearance

Ready Player Me allows you to create extremely detailed and realistic avatars in a fast and convenient way.

Voice

The text-to-speech technology allows you to choose from a wide range of synthetic voices, while also adjusting the intonation, speed and accent.

Background

Both 2D and 3D allow you to customize the visual appearance of the background and save the customizations for future or regular use.

A complete and modular experience, even in complex contexts.

Mexedia ON offers a wide range of predefined models, called VIR models, for creating user paths and conversational flows. From the booking of an appointment to the purchase of a product, up to the resolution of a technical problem.

A new model of interaction.

From the CRM Model to the Appointments Model, from the Content Model to the Redirect Model, up to the IoT Model.

CRM Model

Integrated with corporate CRM. It can capture and manage customer data in an automated way. You can use third-party services for data management, if the company does not have a CRM.

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Appointments Model

Simplify the booking process. From appointments to sending reminders on various channels, up to the integration of other calendar services to automatically synchronize data.

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Content Model

Machine learning techniques. It understands the needs of the user and provides quality content in a personalized way, directing it towards the most relevant information.

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Redirect Model

It understands the most complex needs of the user and directs them to the most suitable human operator. With the CRM model, full continuity of the information process is guaranteed, recording the information collected during the conversation in the CRM.

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IoT Model

Our VIRs may include or receive specific requests on various loT devices connected to Mexedia ON. They can also start specific flows based on data acquired through API, WebHook or MQTT protocol.

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Sentiment Analysis

To identify the emotions or tone of users' requests. It allows them to improve their understanding of the context and offer them a more personalized response.

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Voice Biometrics

To identify and authenticate callers in seconds. It guarantees continuous verification of identity during the conversation.

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At ease, on all touchpoint.

Our VIR avatars are manifested through many touchpoints:

Web chat & PWA

Web chat & PWA

AR/VR

AR/VR

Smart Voice

Smart Voice

Hologram or monitor + personal device

Hologram or monitor + personal device

Hologram or monitor + on-site device

Hologram or monitor + on-site device

OTT (Whatsapp, Telegram, etc)

OTT (Whatsapp, Telegram, etc)

Web chat & PWA

Web chat & PWA

AR/VR

AR/VR

Smart Voice

Smart Voice

Hologram or monitor + personal device

Hologram or monitor + personal device

Hologram or monitor + on-site device

Hologram or monitor + on-site device

OTT (Whatsapp, Telegram, etc)

OTT (Whatsapp, Telegram, etc)

Mexedia ON

Mexedia ON is the complete suite for effective SMS marketing, omnichannel communication, and workflow automation. Within it, innovative products such as Mexaging, Duir, Smart Sales Assistant, and Mexedia Flow Builder come together to provide a range of essential tools. These components are designed to enhance and elevate communication strategies, redefining the landscape of corporate communication.
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